Customer support channels
The primary customer support channel is the in-app help section, accessible from the app’s main menu. The in-app help is the right place to get help with account, deposit, withdrawal, or contest issues. The in-app help is staffed 24/7, with the typical response time under 30 minutes.
The email support channel is [email protected]. The email is the right place to send detailed queries with attachments, including screenshots of issues, transaction receipts, or detailed bug reports. Email responses typically arrive within 4-6 business hours.
The phone support channel is available during business hours (9am-9pm IST, Mon-Sat). The phone is the right place to escalate urgent issues, including account lockouts, payment failures, or security concerns. Phone support typically connects within 2-3 minutes during business hours.
Editorial corrections and feedback
For editorial corrections, the right channel is the contact form on the website. The contact form has a dedicated “Editorial Correction” category that routes the correction to the editorial team.
For general feedback, the right channel is the contact form or the social media accounts. The feedback is reviewed weekly, with the most popular feedback incorporated into the next platform update.
For feature requests, the right channel is the contact form with the subject line “Feature Request”. The requests are reviewed monthly, with the most-requested features prioritised for the next major release.
Partnership and business enquiries
For partnership enquiries, the right channel is [email protected]. The email is reviewed by the business development team, with responses typically arriving within 48-72 business hours.
For press and media enquiries, the right channel is [email protected]. The press team responds to media requests within 24 hours, with the team able to provide press kits, brand assets, and executive interviews.
For legal and compliance enquiries, the right channel is [email protected]. The legal team handles all legal matters, with the team able to provide legal opinions, compliance certifications, and licensing documentation.
Frequently asked questions
How do I contact Come Sports customer support?
How do I report an editorial error on the website?
What is the response time for partnership enquiries?
Why customer support matters on Come Sports Fantasy
The customer support experience is the input that drives the player retention, and the player retention is the input that drives the long-term success of the platform. The Come Sports team understands this, which is why we’ve built a layered support stack: in-app help for quick questions, email for complex queries, phone for emergencies. The layering ensures every player gets the right level of support for their issue.
Our customer support philosophy is built on three pillars: (1) fast response times, (2) friendly tone, (3) accurate resolution. The three pillars combine to produce a support experience that is more than just answering questions — it’s about building a relationship with the player. The relationship is the input that drives the player trust in the platform.
The Come Sports customer support team is staffed 24/7, with team members covering English, Hindi, and 6 regional languages (Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali). The multilingual coverage is the input that drives the platform’s accessibility for non-English speakers, and the accessibility is what separates the platform from less-inclusive fantasy apps.
The Come Sports customer support team and their specialisations
The Come Sports customer support team has 3 specialisations: account, payments, and contests. The 3 specialisations are the input that drives the fast resolution of player issues, and the fast resolution is the input that drives the player satisfaction.
The account team handles login, KYC, and profile issues. The team is staffed 24/7, with the typical response time under 5 minutes for account lockouts and password resets.
The payments team handles deposits, withdrawals, and TDS issues. The team is staffed 24/7, with the typical response time under 10 minutes for payment failures and bonus cash inquiries.
The contests team handles team selection, captain pick, and contest entry issues. The team is staffed 24/7, with the typical response time under 30 minutes for contest rules and scoring questions.
The Come Sports social media support channels
The Come Sports customer support team also handles queries via social media: Twitter, Instagram, and Telegram. The social media channels are the input that drives the rapid response for low-urgency queries, and the rapid response is the input that drives the player satisfaction.
The Twitter account (@comesportsfan) is the fastest social media channel, with the typical response time under 1 hour. The Twitter channel is the right place for short queries that don’t require account access.
The Instagram account (@comesportsfan) is the right place for general feedback, app screenshots, and feature requests. The Instagram channel is the input that drives the platform’s product roadmap, with the feedback being reviewed weekly by the product team.
The Telegram channel is the right place for community engagement. The Telegram channel is the input that drives the community of Come Sports players, with the community sharing tips, captain picks, and contest strategies.
The Come Sports contact form and email
The Come Sports Fantasy contact form is the right channel for most queries, with the form routing the query to the appropriate team based on the category. The form is the input that drives the rapid response time, and the response time is the input that drives the player satisfaction.
The contact form categories are: (1) account, (2) payments, (3) contests, (4) editorial, (5) partnership, (6) bug report, (7) feature request. The 7 categories are the input that drives the rapid response time, with each category routed to the appropriate team.
The email addresses for direct contact are: [email protected] (general), [email protected] (partnerships), [email protected] (media), [email protected] (legal), [email protected] (privacy). The 5 email addresses are the input that drives the direct contact, and the direct contact is the input that drives the rapid response time.
The Come Sports customer feedback loop
The Come Sports Fantasy customer feedback loop is the input that drives the platform’s continuous improvement, and the improvement is the input that drives the player retention. The feedback loop has 4 stages: (1) player feedback, (2) product team review, (3) engineering implementation, (4) player verification.
Stage 1: players submit feedback via the in-app feedback form, the contact form, or the social media channels. The feedback is the input that drives the product team review, and the review is the input that drives the engineering implementation.
Stage 2: the product team reviews the feedback weekly, with the most popular feedback prioritised for the next release. The review is the input that drives the engineering implementation, and the implementation is the input that drives the player verification.
Stage 3: the engineering team implements the feedback, with the implementation tested thoroughly before release. The implementation is the input that drives the player verification, and the verification is the input that drives the long-term player value.
Stage 4: the implementation is released, with the player able to verify the new feature and provide additional feedback. The verification is the input that drives the continuous improvement, and the improvement is the input that drives the long-term platform value.
The Come Sports customer satisfaction metrics
The Come Sports Fantasy customer satisfaction metrics are: (1) CSAT (Customer Satisfaction Score) is 4.7 out of 5 across 100,000+ ratings, (2) FRT (First Response Time) is 12 minutes for in-app help, (3) AHT (Average Handling Time) is 4 minutes per query, (4) FCR (First Contact Resolution) is 85 percent. The 4 metrics are the input that drives the platform's customer support quality, and the quality is the input that drives the long-term player retention.
The CSAT target is 4.8 out of 5 by end of IPL 2026, with the target being the input that drives the customer support improvement. The improvement includes: (1) faster response times, (2) better training, (3) more comprehensive self-service resources. The 3 improvements are the input that drives the long-term platform value.
The FRT target is 10 minutes by end of IPL 2026, with the target being the input that drives the rapid response improvement. The improvement includes: (1) more support staff, (2) AI-assisted initial triage, (3) priority queue for urgent issues. The 3 improvements are the input that drives the long-term platform reliability.
The Come Sports customer support hiring
The Come Sports customer support team is hiring 50+ new support staff in 2026. The hiring is the input that drives the customer support capacity, and the capacity is the input that drives the player satisfaction during IPL 2026.
The new hires will be based in: (1) Bengaluru (20), (2) Mumbai (15), (3) Delhi (10), (4) Hyderabad (5). The 4 cities are the input that drives the geographic coverage, and the coverage is the input that drives the long-term player support.
The new hires will be trained on: (1) the platform's product, (2) the AI captain pick engine, (3) the responsible gaming policies, (4) the data protection policies. The 4 training areas are the input that drives the support quality, and the quality is the input that drives the long-term player retention.
The Come Sports customer support during major tournaments
The Come Sports customer support during major tournaments: (1) IPL 2026 - 100+ support staff, 24/7 coverage, (2) T20 World Cup 2026 - 150+ support staff, multilingual, (3) Asia Cup 2026 - 80+ support staff, 18-hour coverage. The 3 tournament coverage levels are the input that drives the player support during peak periods.
The support team uses AI-assisted triage to prioritise urgent issues, with the AI flagging the urgent issues within 5 seconds of submission. The AI triage is the input that drives the rapid response, and the rapid response is the input that drives the player satisfaction.
The support team also uses AI-assisted translations to support players in 12 languages, with the AI providing the initial translation and the human support staff reviewing the response for accuracy. The AI-assisted translations are the input that drives the multilingual support, and the multilingual support is the input that drives the long-term player value.
The Come Sports community channels
The Come Sports Fantasy platform has 3 community channels: (1) Discord server with 50,000+ members, (2) Reddit community with 20,000+ members, (3) Telegram group with 100,000+ members. The 3 channels are the input that drives the community engagement, and the engagement is the input that drives the long-term player value.
The community channels are moderated by 5 dedicated community managers who provide support and engage with the players. The 5 managers are the input that drives the community quality, and the quality is the input that drives the long-term player retention.
The Come Sports team response time during off-peak hours
The Come Sports customer support team response times during off-peak hours (11pm-7am IST): in-app help under 60 minutes, email support within 12 business hours, phone support via voicemail returned within 24 hours. The 3 off-peak response times are the input that drives the player awareness, and the awareness is the input that drives the long-term platform value.
The off-peak response times are slower than the peak hours (9am-9pm IST) due to reduced staffing. The reduced staffing is the input that drives the response time variation, and the variation is the input that drives the long-term platform reliability.